SLICE & SHAKE
Order Now

Legal

Privacy Policy

How we collect, use, and protect your personal data.

Last updated: March 2026

1. Introduction

Slice & Shake (“we,” “us,” or “our”) operates the website at web.sliceandshake.com and our food ordering services in Cairo, Egypt. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights regarding your data.

By using our website or placing an order, you agree to the practices described in this policy.

2. Data We Collect

We collect the following personal information when you place an order or create an account:

  • Name — to identify your order and address you properly.
  • Phone number — for order updates and delivery coordination.
  • Email address (optional) — for order confirmation emails and account login.
  • Delivery address — street address, building/villa details, and map coordinates for delivery zone validation.
  • Order history — items ordered, amounts, dates, and order status.

We also collect technical data automatically: browser type, device type, and aggregated page visit statistics via Plausible Analytics (a privacy-friendly analytics service that does not use cookies or track individual users).

3. How We Use Your Data

We use your personal data to:

  • Process and fulfill your food orders.
  • Coordinate delivery to your address.
  • Send order confirmation and status updates via email.
  • Validate delivery zones and calculate delivery fees.
  • Manage your account and saved addresses (if you sign up).
  • Respond to inquiries submitted through our contact or events forms.
  • Apply promo codes and loyalty discounts to your orders.
  • Improve our website and services based on aggregated usage data.

4. Who We Share Your Data With

We share your data only with the following service providers, strictly for order processing purposes:

  • Odoo (POS System) — our order management and point-of-sale system, hosted at slice-shake.odoo.com. Your name, phone, email, address, and order data are stored here to process and track your orders.
  • Resend (Email Service) — we use Resend to send order confirmation emails and form submission notifications. Your email address is shared with Resend only for transactional email delivery.
  • Paymob (Payment Processing) — when card payments become available, your payment details will be processed securely by Paymob. We never store card numbers on our servers.

We do not sell, rent, or trade your personal data to third parties for marketing or advertising purposes.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy:

  • Order data — retained for up to 2 years for order history and dispute resolution.
  • Account data — retained until you request account deletion.
  • Contact form submissions — retained for up to 6 months.

6. Cookies and Local Storage

Our website uses localStorage (not cookies) to store your shopping cart contents and site preferences locally on your device. This data never leaves your browser.

We use Plausible Analytics, a privacy-friendly analytics service that does not use cookies and does not collect personal data. No cookie consent is required for Plausible.

If you sign in, a session cookie is used to maintain your authenticated session. This is essential for the site to function and cannot be disabled.

7. Your Rights

You have the right to:

  • Access — request a copy of the personal data we hold about you.
  • Correction — ask us to update or correct inaccurate data.
  • Deletion — request that we delete your personal data (subject to legal retention requirements).
  • Restriction — ask us to limit how we process your data.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

8. Data Security

We protect your data using industry-standard security measures including HTTPS encryption for all website traffic, secure server-side API keys, and access controls on our Odoo database. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: